Shipping policy

Thank you for shopping with Pearl AE. We are committed to delivering your orders safely and efficiently across the United Arab Emirates.

Please review our shipping policy before placing your order.

📍 Shipping Coverage

We currently deliver within the United Arab Emirates (UAE) only.
International shipping is not available at this time.

⏱ Order Processing Time

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • Processing times may be slightly extended during sales or high-demand periods.

🚚 Delivery Time

  • Standard Delivery: 2–5 business days depending on your location.

  • Remote areas may require additional time.

Delivery timelines are estimates and may vary due to courier operations or unforeseen circumstances.

💳 Cash on Delivery (COD)

We offer Cash on Delivery (COD) in most UAE locations.

  • Please ensure someone is available at the delivery address.

  • Repeated failed delivery attempts may result in order cancellation.

  • We reserve the right to refuse COD service in case of repeated fake or unconfirmed orders.

💰 Shipping Charges

  • Shipping charges (if applicable) will be clearly displayed at checkout.

  • Free shipping promotions will be mentioned on the website when available.

📦 Order Tracking

Once your order has been shipped:

  • Tracking details will be shared via email or SMS.

  • Customers can track their shipment using the courier tracking link provided.

🏠 Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details.

Pearl AE is not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Additional re-delivery charges

❗ Delays Beyond Our Control

Delivery delays may occur due to:

  • Public holidays

  • Weather conditions

  • Courier service disruptions

  • High order volumes

We appreciate your understanding in such situations.

📞 Contact Us

If you have any questions regarding shipping, please contact us:

📧 Email: pearlae39@gmail.com
📱 Phone: 03320329303

Our support team is happy to assist you.